Returns/Refunds

HANDMADE ITEMS

Handmade items may be returned, unworn and in brand new condition, within 10 days of receipt. All ring boxes and warranty cards must be returned as well to qualify for a refund. There is a 10% restocking fee for all handmade items. Refund will include full purchase price minus restocking fee and shipping charges. Please contact me prior to returning any items for approval. All items need to be shipped back with tracking and insurance covering the full value of the item paid. 

If you aren't sure if a particular item is a handmade piece, drop me a note and I can confirm for you. If there are any flaws or workmanship issues with the piece, please contact me right away and I will correct the problem.

CAD RING DESIGNS and MADE TO ORDER ITEMS

Any rings or jewelry items that are designed in CAD or made to order specifically for you, are not returnable/refundable.  If you receive your item and there is a defect or a design flaw, Please contact me within 5 days of receipt.  I will fix any issues that need to be fixed at no charge.

LOOSE STONE PURCHASES

Loose stones may be returned, in brand new condition, with all warranty cards and appropriate packaging, within 10 days of receipt. Please contact me before returning your loose stone for return approval. All stones will incur a 10% re-stocking fee.

EU STATE SHOPPERS RIGHT TO RETURN ITEMS (Right of Withdrawal)

Under the EU’s distance selling laws, you have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment you receive the product, rather than at the time you purchased it.

PAYMENT PLANS

Cancelling a payment plan before the item has been paid off will also incur a 10% re-stocking fee on the monies paid thus far. Items paid for with a payment plan are not refundable.

READY TO SHIP ITEMS

These may be returned within 10 days of receipt, unworn, for a full refund minus shipping fees.